We currently do not offer exchanges or returns on international orders. However, if you were delivered an incorrect or damaged item, please contact our customer care department as wecare@sapphire-online.com and we will gladly assist you by issuing you store credit against the incorrect/damaged item.

Once you receive your order, please take pictures of the package, the invoice and any incorrect/damaged items and submit them to us. This will assist us in resolving your complaint in a timely manner.

Note: In case you receive a damaged or incorrect article, we will issue a coupon of same value valid for online store only.